How do you stay on top of your game and maintain attention to detail? The last two years have been a learning curve for me. There are so many great things to learn about in self storage and sometimes those things come on the heals of mistakes and lack of attention to detail. Mistakes are not what we really want to happen, but they do and we must deal and learn from it. Every time a mistake is made it must be broken down and dissected, so we understand how to prevent it from happening again. We must as managers must keep training and retraining and never take the smallest details for granted. We should really be reviewing all customer files, especially new customer files as to avoid paper work mistakes. The lease process for us in Self Storage is one that requires an attention to detail as to avoid issues down the proverbial legal road. Sure, have two staff members audit the files, but ultimately what it comes down to as a manager and a leader, is that you must manage. New customer files and changes should always be reviewed by the manager to look for the smallest of mistakes. Our owners are counting on us to be attentive!
Cindy Stewart/Operations Manager/Associated Storage/Pacific Coast Commercial Self Storage Division
No comments:
Post a Comment