Customer service is not a department…It’s an ATTITUDE.
How far would you be willing to go to take care of the people that take care of you? In self storage there is a lot of competition. In self storage how the customer is treated makes the difference between a great day and explaining to your manager why the 3rd person who just came in walked out and didn’t sign the lease.
Over the last two years I have pondered what we could do to better how we could be to our customers, so I looked up customer service, dedication and professionalism in the way of their definitions and this is what I found.
*Customer service means business is handled so that the customer doesn't have to make multiple calls, visit numerous places or explain his or her problem to more than one person.
*Dedication: A strong level of commitment
*Professionalism: the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well
These three definitions are how “Attitude” is defined and how great customer service is created.
Cindy Stewart
Operations Manager/Associated Self Storage/Pacific Coast Commercial-Self Storage Division
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