Being in customer service in the self storage industry or any industry for that matter, before a person is considered for a position, the questions that should be asked is "Can you be great at customer service even under the pressure of everyday life?" "Do you like people and is your main goal to help them acquire the service they are seeking?"
I have 22 years in customer service, it is my greatest pleasure to bring the service and a smile to our customers faces, that is what I think of everyday before I start work.
While we can not predict the human factors that enter into everyday life, we can always make a choice to be the best at what we choose to do and how we choose to do it.
Can I train or can anyone else in the customer service industry train a person to be great? I believe so and work hard at this very thing everyday, however greatness in our industry is in the heart and in the thought process and is a decided goal of each individual. We, as managers and industry leaders can provide the tools, we can provide the encouragement, but ultimately the goal is decided by each person. Great customer service is a personal choice made by those who choose to work in the industry.
Our goal everyday at Associated Storage is to make a choice to bring you the best service we can. If you need self storage and live the San Diego area give us a call, 858-693-1717 Have a great day!
Cindy Stewart, Operations Manager/Associated Storage/Pacific Coast Commercial Self Storage Division
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